Frequently Asked Questions

Here's a list of frequently asked questions about Generous. If you cant find what you're looking for please use the search feature above or let us know what your FAQ question is.

• Does Generous have a feature where we can setup the app in Kiosk type mode to put on our info desk? (We are thinking particularly for older people, they could still use it but rather than having a EFT-POS machine there, they could use Generous.)

  Yes. Generous has a Kiosk console for both giving and payments. ...

• Does the system have the ability to make an anonymous transaction?

  Yes, our system allows for anonymous giving. You can give anonymously by selecting 'Keep Transaction anonymous' in the giving form. When someone selects anonymous it will be allocated to the anonymous...

• How does the Generous integration work with Church Management Systems like Elvanto?

  Generous integrates with over 17 Church Management Systems (ChMS) including Elvanto and Ucare. Each integration varies depending on the ChMS API. While most Church Management Systems have API's many h...

• We were kind of hoping to subscribe and launch this Sunday – is that realistic?

  No. We want to help you launch, and launch well. The onboarding and implementation program requires a number of key steps prior to launch. Some are with your direct input and feedback, others with our...

• Can we see an example of the website giving widget?

  Yes. Go to https://ourcommunitychurch.com.au and click the GIVE menu item and you can see three examples of the widget in a website....

• Can Generous help lighten the load for our admin and finance staff?

  Yes. Generous has been built to help finance and admin teams get on with the important jobs without having to get bogged down with time-consuming reconciliation and funds transfer. Generous has many c...

• Is it really worth moving across to Generous from another provider?

  There are some great benefits worth considering for making the change to Generous. The feedback we've received to date is, The significant cost savings. Churches have been delighted to save hundreds a...

• Can we get a Preferred Mobile Number for Text to Give?

  Yes. Our team can provide you with a list of Preferred Mobile Numbers to choose from for your church giving number.  Please note that Preferred Mobile Numbers attract an additional monthly fee above t...

• Where can I find failed transactions?

  There are currently two places where you can find a failed transaction in Generous. The first is in the failed transaction report, this report is the only way to see all multiple members failed transa...