Frequently Asked Questions

Here's a list of frequently asked questions about Generous. If you cant find what you're looking for please use the search feature above or let us know what your FAQ question is.

• Our people have taken up using Direct Debit. It seems to be working real well why would we need to move to a giving platform like Generous anyway?

  Great question!  We get this asked regularly. Do you remember 5 years earlier?  Most people were giving by cash?  Why change to Direct Debit?  Then Direct Debit made it easier to give, for some (on re...

• Does it help save time on things like receipting and reconciliation?

  Yes. It lightens your load.  Interestingly, the most significant feedback we have received from Senior Church operational and financial personnel on Generous is, The ability to automate, track and rep...

• How do we help our people change?

  Many of your people are the already die-hard ‘regular’ givers. However, research shows us that their numbers are declining rapidly. The risk is you will slowly lose those givers over time. So helping ...

• Is the platform safe & reliable?

  The GENEROUS platform is hosted here in Australia at Melbourne's Primus Commander Data Centre (Tier 1) which is one of the Southern Hemisphere's most advanced web hosting facilities. The IP (software)...

• What is TEXT 2 GIVE?

  Text giving (text-2-give) is hands down the easiest and most secure way to give. If someone knows how to send a text message, they can give to your church in seconds. Literally seconds. We allocate a ...

• Can I use Generous if I'm not a church?

  Absolutely! GENEROUS can be used by churches, ministries, pastors, and non-profit organisations....

• Is there any ability for the giver to be anonymous?

  Yes. People can give anonymously without signing-up to the system. On the Log-in screen at the bottom centre there is an option to Pay Without An Account....

• We are a little concerned with knowing who gives what. Can we ensure 'giving' anonymity?

  Yes we provide you with a range of options to keep givers anonymous. As with all digital transactions require personal identification the system logs this information in the database. This information...

• Do credit cards get charged instantly, or is there a delay period?

  Generous processes payments immediately and clears funds to the nominated bank account upon receipt from the financial institution immediately (by the following business day).  Credit (& Debit) Cards,...

• Will you help us launch Generous in our Church?

  Yes. We will provide you with 2 coaching sessions for your senior and executive pastor helping them to launch well. A major part is the effective presentation from the pulpit and ongoing communication...