I've encountered an error. What should I do?

Sometimes users may come across an error. These errors may consist of small bugs or user blockages. They occur for a wide-range of reasons. 

We sincerely appreciate your feedback when this occurs.

It's our hope to make the Generous customer experience a really positive one so thank you for helping us with your feedback.

Please email us any of the following,

• Device type, Apple, Android, PC, MAC?
• Browser or Phone App?
• Was it a new download of the Generous App from the playstore/app store?
• Was it the website app? 
• Was it the "Our Community Church" demo website?
• What was the URL? 
• What was the Page name? 
• What Error Code was given?
• Can you replicate it?
• Can you provide us with a snap, Print Screen image, etc
• Can you cut and paste the error text
• Were you logged in or out? 
• Public website? Admin Console? User Console?
• Has it stopped you from progressing?
• Other information?

Our Generous Customer Care Team appreciate you taking the time to provide this information. Please send your feedback to customercare@getgenerous.com.